Personal Data Protection and Cookie Policy

Personal Data Protection

SXMARTECH is committed to protecting personal data. It pledges to ensure the highest level of protection for your personal data in accordance with the European Data Protection Regulation, which came into effect on May 25, 2018. This Data Protection Charter describes how SXMARTECH, along with all entities belonging to the same group, processes your personal data when you use our website and mobile applications. Our charter also covers other channels for collecting your personal data, including by phone when you contact our customer service. Each solution or service that processes your personal data may have additional privacy rules outlined in its own terms of use. For further information on personal data protection, you can also visit the website of the Commission on Information Technology and Freedom at www.cnil.fr.

Data Collected on Our Site

What data do we collect? We collect and process your names, addresses, email address, password, phone number, IP address, connection data, browsing data, cookies, order histories, financial information, products viewed, delivery incidents, and complaints. The mandatory or optional nature of the data is indicated during collection by an asterisk. Some data is collected automatically due to your actions on the SXMARTECH site. We also perform audience measurements, such as counting the number of pages viewed, site visits, and visitor activity and return frequency.

When do we collect it? During purchases or services, this data may be collected directly by an employee or through email, phone, or mail. On our SXMARTECH site, this data may be collected through forms that you will be required to complete or automatically. We collect the information you provide when you create a customer account, place an order on the site, browse our site and view products, participate in a game or contest, sign up for the newsletter, request a catalog, contact our Customer Service, or respond to a satisfaction survey.

For what purposes?

Order Management The information and data concerning you are necessary for managing your order and our business relationships. This information may also be retained for proof purposes in compliance with legal and regulatory obligations (payment, warranty, disputes, etc.).

Service Personalization The information and data concerning you allow us to improve and personalize the services we offer you, particularly on our website, and the information we send to you.

Information and Newsletters To keep you informed about our news and the benefits you may receive, you may receive offers from our brand through electronic communication (email, SMS, etc.). We measure the open rates of our communications to better adapt them to your needs. If you do not wish to receive offers and information from SXMARTECH, you can opt out of these communications at any time by notifying us at [email protected].

If you do not opt out, you may receive information about SXMARTECH's activities and newsletters regarding products similar to those you have already ordered or viewed on the SXMARTECH site or related to your area of activity.

Legitimate Interests of SXMARTECH

• To prevent and detect potential threats to the security of our visitors and our products or services.
• To prevent fraud or any other illegal actions and comply with our legal obligations.
• Updates of our site Sxmartech.com.
• Statistical analyses.

Securing Personal Data SXMARTECH is committed to protecting the security, confidentiality, and integrity of your personal data provided on our site Sxmartech.com, through technical and organizational measures. SXMARTECH has appointed a Data Protection Officer whose mission is to ensure the compliance of the processing we implement, maintain a register to notify the solutions and their processing, and ensure the exercise of your rights.

Protection of Your Banking Data To ensure that your credit card is not misused and to prevent any harmful consequences, SXMARTECH has entrusted a specialized external company to carry out the necessary checks confidentially and securely. The data collected during these checks includes your identification data (name, postal address, email address, phone number, IP address, etc.), purchases made with the card (type, quantity, amount, etc.), and card identification data (card number, name, etc.).

SXMARTECH prohibits the use, exploitation, or dissemination to a third party, free of charge or for a fee, of all data collected for any purpose other than analyzing the risk associated with an order. To ensure effective protection of your credit card data against any fraudulent use, SXMARTECH uses PCI DSS certified partners.

Managing Your Personal Data

You Control Your Personal Data When you provide personal information to SXMARTECH, as part of creating a user or customer account, you have access to your data and can update, modify, or delete it at any time.

Your Rights Regarding Data Protection In accordance with the European Data Protection Regulation, effective May 25, 2018, you have the right to access, rectify, and oppose the personal data concerning you. You can simply write to us online at [email protected] or by mail to SXMARTECH – Les Bougainviliers, 306 Galisbay, 97150 Saint-Martin, indicating your last name, first name, email address, and, if possible, your customer reference.

The Right to Access You can request SXMARTECH to confirm whether personal data concerning you is being processed by our services. If so, you can request a copy.

The Right to Rectification The right to request SXMARTECH to modify your inaccurate information in its database.

The Right to Erasure The right to request SXMARTECH to delete your information contained in our databases.

The Right to Object and Withdraw Consent If you wish not to or no longer appear in our databases, you can exercise any of these rights at any time.

The Right to Data Portability This is the right to obtain your personal data in a structured, commonly used, and machine-readable format, to us or another data controller, when technically feasible.

The Right to Lodge a Complaint with the CNIL You can lodge a complaint if you believe that the processing of your personal data constitutes a violation of the regulations. If you would like more information about your rights, particularly regarding this last right, please visit the website of the Commission Nationale de l’Informatique et des Libertés.

Contact for Exercising Your Rights For any questions regarding this charter or to exercise your rights, you can send us a request in accordance with the regulations, accompanied by:

• By mail to the following address: SXMARTECH Les Bougainviliers, 306 Galisbay 97150 Saint-Martin

• By email to: [email protected]

Retention Period Your personal data is retained for as long as necessary to achieve the purpose for which it was collected. They will then be archived with restricted access for an additional period in line with statutory limitation and legal retention periods for strictly limited and legally authorized reasons. They will then be deleted.

Modification of this Personal Data Protection Policy We may periodically make changes to this personal data protection policy to, among other things, stay in line with new technologies, industry practices, and regulatory requirements. We expect these changes to be minor. Any non-significant modification will take effect immediately after the publication of the updated Privacy Policy. However, these changes may also be more significant. In such cases, you will be informed of the changes made to this policy.

By continuing to use our products and services after the effective date of the new Privacy Policy, you accept the new terms of this policy.

Cookie Policy

When visiting our site Sxmartech.com, cookies are placed on your computer, mobile, or tablet. Our site is designed to be particularly attentive to the needs and expectations of our customers. This is one of the reasons we use cookies to...